Contact Us

We would love to assist and are eagerly waiting to talk to you regarding your stay.

Central Reservations

Central Reservations Tel: +27 21 418 2821
UK Toll Free Tel: 0703 193 0096
reservations@homefromhome.co.za
Reservations Hours: Mon – Fri 8am– 5pm | Sat – Sun 9am – 2pm

Contact Guest Services

Guest Services Tel: +27 (0) 21 418 2821
guestservices@homefromhome.co.za
Guest Services hours: Monday – Friday 8am – 5pm

Our guest support services make sure you stay entertained throughout your trip. From the moment we pick you up from the airport, to the moment we drop you off, you’ll enjoy special treatment. Whether you want us to arrange an unique safari tour, exhilarating shark cage-diving experience, or recommend the best places to see, eat and relax, or suggest the best beaches for sunbathing – we’ll take care of it all so you can enjoy every moment.

Home from Home provides additional services such as pre-arrival grocery shopping, airport transfers and car rental, personal laundry and dry cleaning services, which can all be arranged at an additional cost. These services are charged separately and are not included into the rate charged for the apartment rented out to you.

To see what is included in your stay, and all of our other complimentary hospitality services, see our Guest Perks section. If you would like to contact Guest Services you can do so by calling the number above, or if you wish to send us an email you may do so by using our feedback form and a member of our guest support team will reply to you by e-mail, telephone or mail as soon as possible (within 2 hours).

 

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Booking Cancellation or Change

Tel: +27 21 418 2821
reservations@homefromhome.co.za
Hours: Mon – Fri 8am– 5pm | Sat – Sun 9am – 2pm

 

Bookings, changes and cancellations
50% of your booking total will be deducted from your credit card at the time of the booking. The balance must be paid when you check in. There is no cancellation fee if you cancel within 7 days prior to your arrival. There is a 50% cancellation penalty if your booking is cancelled within 7 days of arrival. A 100% cancellation penalty is applied if the booking is cancelled on the day of arrival or in case of a “no show”.

When guests do not arrive
All “no shows” are cancelled the following morning unless there are extraordinary circumstances which resulted in the guest checking in later than the anticipated arrival date. These are handled on a case by case basis and the individuals have to provide evidentiary support to be accommodated at any of the four self-catering hotels on any other dates outside their reserved dates of arrival. Guests that are unable to check in on the set date of arrival are to notify reservations as soon as possible.

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Pay for your Booking

Please use the reference number provided by our reservations team when making your payment. When making more than one payment for different invoices, please use the unique reference numbers as specified on each invoice.

Home from Home Hospitality Services uses Virtual Card Services (VCS) to process online credit card payments. VCS is a Reserve Bank registered System Operator offering a secure payment gateway for online transactions.

VCS accepts most verified credit cards, however VCS does not process American Express or Diners cards. These are processed manually and payments are only accepted via ASATA accredited agents.

All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted and complies with international standards. VCS has the necessary safety measures to ensure that your details and confidential information are not compromised. Virtual Card Services Internet servers are protected by firewalls and an intrusion detection system.

Head Office

Home from Home maintains a strong client focus to deliver quality services and goes to extraordinary lengths to offer our guests lifelong memories. If you wish to contact our Head Office for queries other than reservations or guest services, please speak to our management team directly, or leave us a message in the contact form below.

General Enquiries Tel: +27 21 418 2821
info@homefromhome.co.za
Hours: Mon – Fri 8am– 5pm

Property Management/Maintenance lorna@homefromhome.co.za
Corporate Travel ivarr@homefromhome.co.za
Property Owners lorna@homefromhome.co.za and roelof@homefromhome.co.za
Developers charles@homefromhome.co.za

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